Your privacy matters to us. This Privacy Policy explains exactly what personal data juan65 collects, how we use it, who we share it with, and how you can exercise your rights under Philippine data protection law.
A quick summary of our core commitments — full details are in the policy below.
juan65 embeds privacy protections into the Platform from the ground up — not as an afterthought. All personal data is handled with 256-bit SSL encryption and stored in secured environments that meet recognized data security standards.
juan65 processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
juan65 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the Platform, comply with legal obligations, and improve your gaming experience at juan65.
You have the right to access, correct, delete, and object to the processing of your personal data held by juan65. You can exercise these rights at any time by contacting our Data Protection Officer via the contact details provided in this policy.
juan65 collects only the personal data that is genuinely necessary to provide our Services, comply with identity verification requirements, and fulfill our legal obligations. We do not collect data beyond what is required for these purposes.
When this Privacy Policy is updated in a material way, juan65 will notify registered players via the email address linked to their account or through a notice on the Platform — so you're never left in the dark about how your data is handled.
This Privacy Policy ("Policy") describes how juan65 ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and otherwise processes personal data about individuals ("you", "your", "Player", "User") who access or use the juan65 online gaming platform at juan65.net and all associated mobile, web, and support services (collectively, the "Services").
This Policy applies to all personal data processed in connection with your registration, use of gameplay features, financial transactions, customer support interactions, and marketing communications relating to the juan65 Platform. It applies regardless of whether you access the Services from Metro Manila, Cebu, Davao, Quezon City, Makati, or any other location in the Philippines.
By creating a juan65 account or otherwise using the Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.
For the purposes of the Data Privacy Act of 2012 and this Policy, the personal information controller responsible for your personal data is:
Our designated Data Protection Officer (DPO) can be reached at the contact details provided in Section 15 of this Policy. The DPO is responsible for overseeing compliance with this Policy and applicable data protection legislation, and for handling data subject rights requests.
Depending on how you interact with the juan65 Platform, we may collect the following categories of personal data:
juan65 collects personal data through the following channels:
juan65 uses the personal data we collect for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and identity verification (KYC) | Identity, Contact, Verification |
| Processing deposits and withdrawals via GCash, Maya, and bank channels | Identity, Financial |
| Providing access to bingo, slots, live casino, color game, and other Platform features | Account, Gameplay, Technical |
| Administering bonuses and promotional campaigns | Identity, Account, Gameplay |
| Customer support and complaint handling | Identity, Communications |
| Fraud detection, anti-money laundering (AML) checks, and Platform security | Identity, Financial, Technical |
| Responsible gaming monitoring and self-exclusion enforcement | Identity, Account, Gameplay |
| Compliance with legal and regulatory obligations | All categories as required |
| Platform analytics and service improvement | Technical, Gameplay (aggregated/anonymized) |
| Marketing communications (where you have opted in) | Identity, Contact, Account |
juan65 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except where required for fraud prevention or regulatory compliance, in which case you have the right to request human review of such decisions.
Under the Data Privacy Act of 2012, juan65 relies on the following legal bases for processing your personal data:
juan65 retains your personal data for as long as is necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law, whichever is longer. Key retention periods include:
When personal data is no longer required, juan65 will securely delete or anonymize it in accordance with our internal data disposal procedures.
juan65 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
juan65 uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate and improve the Platform. The categories of cookies we use include:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core Platform functions such as account login, session management, and secure transactions | Session / up to 30 days |
| Performance & Analytics | Collect aggregated, anonymized data about how players interact with the Platform to identify improvements | Up to 12 months |
| Functional | Remember your preferences such as language settings and responsible gaming limits between sessions | Up to 12 months |
| Marketing | Used only where you have given consent, to deliver relevant promotions and measure campaign effectiveness | Up to 24 months |
You can control cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to log in to or use certain features of the juan65 Platform. For marketing cookies, you may withdraw consent at any time by contacting our support team.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan65:
You have the right to know how your personal data is collected, used, and shared — which is exactly what this Policy provides.
You may request a copy of the personal data juan65 holds about you, along with information about how it is being processed.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
In certain circumstances, you may request that juan65 delete your personal data — for example, where the data is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
You may object to processing of your personal data carried out on the basis of legitimate interests, including direct marketing. juan65 will cease such processing unless we can demonstrate compelling legitimate grounds.
Where technically feasible, you may request a structured, machine-readable copy of personal data you have provided to juan65, to transfer to another service provider of your choice.
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all valid requests within thirty (30) days of receipt. In complex cases we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.
If you believe juan65 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The juan65 Platform is strictly intended for individuals who are at least 21 years of age. juan65 does not knowingly collect personal data from individuals under the age of 21. Our registration process requires age confirmation, and we conduct identity verification to enforce this requirement.
If we become aware that we have inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on the juan65 Platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.
In the course of providing the Services, your personal data may be transferred to, stored in, or processed in countries outside the Philippines — for example, by cloud infrastructure providers or fraud detection service partners whose servers may be located overseas.
Where such cross-border transfers occur, juan65 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the Data Privacy Act of 2012. Such safeguards may include data processing agreements incorporating standard contractual clauses approved or recognized under Philippine data protection law, or confirmation that the recipient jurisdiction provides an adequate level of data protection.
You may request further information about the specific safeguards applied to international transfers of your personal data by contacting our Data Protection Officer.
juan65 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via the email address linked to their account or through a prominent notice on the juan65 Platform.
We encourage you to review this Privacy Policy periodically to stay informed about how juan65 is protecting your personal information. Your continued use of the Platform following notification of changes constitutes acceptance of the updated Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer through any of the following channels:
Our Filipino-English support team is available around the clock. We are committed to addressing all data privacy concerns promptly, professionally, and in full compliance with the Data Privacy Act of 2012 and the directives of the National Privacy Commission of the Philippines.
Your data is protected. Your privacy is respected. Now enjoy bingo, slots, live casino, and more — starting at just ₱20 via GCash or Maya.
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